Returns

All sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind. Last updated 10 August 2026.

Why

Every drop is a finite import, bought in a fixed quantity and brought in once. There is no warehouse behind this and no restocking a returned unit. Skincare is also a product you put on your face, so once it has left our hands we will not put it back into circulation for someone else.

We would rather tell you this plainly before you buy than bury it after.

If your order arrives damaged or wrong

That is a different thing, and we will make it right. If your parcel arrives broken, leaking, or containing something other than what you ordered, email [email protected] within 7 days of delivery with your order number and a photograph. We will replace it or refund it.

If your order does not arrive

Email us with your order number. We will track it. If it is confirmed lost in transit, we will replace it or refund it.

Cancellations

We ship quickly. If you need to cancel, email us immediately and we will cancel it if the parcel has not already gone out. Once it has shipped, it is on its way.

Wholesale

Wholesale orders are final and are covered by the terms agreed at the time of the order. Damaged or short shipments are handled the same way as above.

Questions

A person reads [email protected]. Ask before you buy if you are unsure whether something suits your skin, and we will tell you honestly.